Step-by-step process to create an email account in Microsoft 365 (formerly Office 365)

Here’s a step-by-step process to create an email account in Microsoft 365 (formerly Office 365) using the Admin Center. This process assumes you’re an administrator in your Microsoft 365 organization.

Step 1: Log into Microsoft 365 Admin Center

1. Go to admin.microsoft.com.
2. Sign in with your Admin credentials.

Step 2: Access the Users Section

1. In the left-hand navigation pane, click on “Users”.
2. Then click on “Active Users”.

Step 3: Add a New User

1. At the top of the Active Users page, click “Add a user”.
2. This will open a form to fill in the user’s details.

Step 4: Enter User Information

1. First Name and Last Name: Enter the user’s first and last name.
2. Display Name: This is the name that will show up in your organization’s directory and on emails sent by the user.
3. Username: Enter the user’s email address, which will be followed by your domain (e.g., [email protected]).

Step 5: Set the User’s Password

1. You can either let Microsoft generate a password or you can choose to create one yourself.
2. If you let Microsoft generate it, you’ll need to share the password with the user.
3. There is also an option to require the user to change their password when they first log in.

Step 6: Assign Licenses

1. Select the appropriate license for this user from the list. The available licenses will depend on your Microsoft 365 subscription.
   • Example: Microsoft 365 Business Basic, Microsoft 365 Business Standard, etc.
2. Tip: If the user doesn’t have a license assigned, they won’t be able to use services like Outlook, Teams, and OneDrive.

Step 7: Configure Roles (Optional)

1. If the user will have admin privileges, you can assign them an admin role here.
   • Options include Global Admin, Billing Admin, User Management Admin, etc.
2. If not, you can leave this setting as User (no admin access).

Step 8: Additional Settings (Optional)

1. You can also specify additional settings, like assigning the user to a specific department or specifying the user’s location.

Step 9: Review and Finish

1. Review the settings you’ve entered for the new user.
2. Click Finish adding.

Step 10: Notify the User

1. After the user is created, you’ll get an option to send the login details (username and password) to an email address. You can send it to your own email and forward it to the new user securely, or send it to the new user’s alternate email address.

Step 11: User Signs In

1. The user can now sign into their new Microsoft 365 account by going to office.com and using the credentials you provided.
2. After logging in, they may be prompted to change their password if that option was enabled.

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This process covers creating a new email account/user in Microsoft 365. If you’d like more information on managing users or setting up custom email domains, let me know!