Possible Causes and Resolutions for Android Enterprise enrollment in Entra ID, Azure AD

If you already have the Intune Administrator role and are still facing issues enabling Android Enterprise enrollment, it could be due to other factors. Let’s troubleshoot:

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Possible Causes and Resolutions:

1. Google Play EMM Configuration
   • Cause: Android Enterprise requires linking Intune to a Google Enterprise account via the Managed Google Play.
   • Resolution:
     1. Go to Intune Admin Center.
     2. Navigate to Tenant Administration > Connectors and Tokens > Android Enterprise.
     3. Configure the Managed Google Play account (you must sign in with a Google account that will be used for Android Enterprise).
2. Permissions on the Google Account
   • Cause: The Google account used to set up Managed Google Play might lack administrative permissions.
   • Resolution: Ensure the Google account has the necessary privileges to configure enterprise mobility.
3. Azure AD Privilege Constraints
   • Cause: Even with the Intune Administrator role, some actions may require Global Administrator permissions, especially when first configuring Android Enterprise.
   • Resolution: Temporarily assign Global Administrator to your account, complete the setup, and then revoke the role.
4. Tenant-Specific Configuration
   • Cause: Android Enterprise enrollment might be disabled at the tenant level or blocked due to compliance/security policies.
   • Resolution: Check Tenant Administration > Custom Policies or Settings in the Intune admin center to verify whether enrollment restrictions are configured.
5. Licensing Issues
   • Cause: You need appropriate Intune and Microsoft 365 licenses for Android Enterprise.
   • Resolution: Ensure you have an Intune license assigned to the user setting up the configuration and for the end users.
6. Browser or Session Cache
   • Cause: Cached settings in your browser might block the process.
   • Resolution: Clear your browser cache or try a different browser/incognito session.

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Next Steps

If you’ve tried the above and the issue persists:

• Check the Service Health in the Microsoft 365 Admin Center for any ongoing issues with Intune or Android Enterprise services.
• Review the error messages/logs in Intune for further details.
• Reach out to Microsoft Support for assistance if the problem isn’t resolved after addressing these steps.If you’re unable to select the “I agree” checkbox in the Intune admin panel for Android Enterprise enrollment, it could be due to the following reasons:
  

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  Possible Causes and Fixes:

  1. Browser Compatibility

  • Cause: The browser you’re using might not support the script or interface properly.
  • Resolution:
    • Use a supported browser like Microsoft Edge or Google Chrome (latest versions are recommended).
    • Try clearing the cache or opening the admin panel in an incognito/private browsing session.

  2. Pop-Up Blockers or Extensions

  • Cause: Browser extensions (like ad blockers or privacy tools) may interfere with the UI.
  • Resolution:
    • Disable extensions or pop-up blockers for the Intune admin center.
    • Test using a clean browser profile with no extensions.

  3. Permission Conflicts

  • Cause: Even though you’re an Intune Administrator, some actions might still require Global Administrator permissions.
  • Resolution:
    • Temporarily request Global Administrator access from your Azure AD admin.
    • Log in again after assigning the Global Administrator role and retry.

  4. Intune Tenant Configuration Issue

  • Cause: Your Intune tenant might not be fully configured for Android Enterprise, or there might be an issue with the current settings.
  • Resolution:
    • Navigate to Tenant Administration > Connectors and Tokens > Android Enterprise.
    • Review if there are any errors under the Setup or Configuration options.

  5. Service-Specific Issue

  • Cause: This could be a bug or temporary issue with Intune services.
  • Resolution:
    • Check Service Health in the Microsoft 365 Admin Center for any known issues with Intune or Android Enterprise.
    • Wait and retry after some time if there’s an active incident.

  6. Screen Resolution or Zoom

  • Cause: The “I agree” checkbox might not be displaying properly due to screen resolution or browser zoom settings.
  • Resolution:
    • Set your browser zoom to 100% and adjust your screen resolution.
    • Try scrolling or resizing the browser window to ensure the checkbox is visible.

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  If the Issue Persists follow below or directly reach us at [email protected]

  • Alternate Access: Try accessing the Intune admin panel from a different device or network.
  • Contact Support: Reach out to Microsoft Support with the issue description if none of the above fixes resolve the issue. They can verify if there are underlying tenant-specific problems.